Two sides
Client side - contract between you and who you are delivering to
Employee side - contract between you and your staff (this includes any freelancers)
Client side
Duty of Contract
- The obvious one – supply what the client asks for. Make sure you check you have done everything they have asked!
- Problems – what does the client really ask for? Question the client a bit, do they really know what they want? Don't make it hard for yourself. Throw in suggestions too and maybe a couple of sketches.
- Ensure parameters are put in place
Duty of Care
- Broader aspect – to look after the client and his concerns
- So, know what the clients business is. Read up about them, who they are, what they do and what they sell. Get familiar with the company. You can't create a really successful logo without knowing what they do.
- Get a broader understanding of the economic environment.
Remember:
A company is a ‘person in Law’
Employee side
There is a lot of employment legislation
The aim is to protect employees from unfair actions and practices.
Duty of Care – to look after an employee
- Mental & Physical care (Don't penalise them for being ill - Support them)
- Safe Working Environment (Have procedures in place that make sure everything runs smoothly and no one gets hurt)
- Procedures to resolve issues (Traffic light system? Flow chart?)
- Clear job understanding (Outline every job that is expected of them - Make sure they understand)
Employee Side
Health & Safety
Working environment (office /building)
Working tools (pens, computers etc)
Additional facilities
Pay / remuneration (inc. pension etc)
Holidays
Legal minima
What the employee does
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Your firm
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Client Side
What is wanted
Deadlines
Format
Use of design
Co. Attitude
Management issues
Economic view
Contract details
Payment terms
Legislation
International issues
Remedies
Things will go wrong. That’s Life (apparently)
How do remedy the situation?
Stay calm and in order. Analyse the situation and several possible ways to resolve it as quickly and efficiently as possible.
A. Talk through the problem, understand the issue (What went wrong? Why did it go wrong?)
Develop a plan to correct the issue (What can each person do to help?)
This works for the majority of cases
Most issues are small
B. Seek remedy via correct legal processes
Law indicates what you must do – quite procedural.
(Get a lawyer if needed, keep everything very professional)
This definitely helped me understand a little bit more about how freelancers work with companies. I wasn't aware of the procedures before so this is something i can now refer back to when I'm unsure. There is a lot more involved than i could have ever imagined!
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